If your (local) business serves food and drink and depends on customers spending their hard earned money on that service in your facility, I highly suggest you take a hard look at your employee cell phone policy.
The Cell Phone is the Death of Customer Service.
Nothing is more infuriating than watching you waitress fiddle with their cell phone while they neglect their basic customer service duties.
I am taking customer service back and encourage you to stand up and do the same.
The percentage to tip a waitress or waiter usually depends on the level of service received. Tip a waitress 15% for average service. For exceptional service, a tip of 20% is expected.
It’s also recommended that poor service should be tipped at least 10%. I say bullshit. I will not reward bad service. That’s encouraging bad service and also a big part of the problem.
I’m putting the servers on notice. If I catch you fiddle-farting around with your cell phone instead of providing customer service, I not only will withhold your “TIP” I will personally let you and your employer know why you are letting “TIP” money stay in my pocket and walk out the door.
And now to help solve this customer service crisis…
My advice to the Waiters, Waitresses and Bartenders of the world.
-Business owners make money when their business is successful.
-Great service makes customers feel special. Customers that feel special keep coming back and spend money where they get that feeling.
-Never underestimate or pre-judge your customer.
-Your reputation is your responsibility.
-Your goal should be to have people come back to the place you work and look for or request you. (and give money to you)
-Laugh and smile. Especially at yourself when you screw up. It makes people realize it’s unintentional. That your mistake wasn’t personal.
-Make eye contact. Acknowledge people. Let them know you are aware of them.
-Sell them drinks. A customer should never be with an empty glass. Sell them another drink before they need one.
-Stay off your cell phone and get your ass out from behind the bar.
-If they are paying with cash make sure you bring them enough singles for them to leave you a gratuity.
How does this relate to the book called “The SHTF Art of War”?
I conclude my book with a list of 22 Post Apocalyptic Professions. In a Grid Down environment customer service will mean more than ever when your life depends on it.
Feel free to pass this on to your friends who are dissatisfied with the downward slide in customer service or someone you feel could benefit financially from my advice.
If you haven’t read “The SHTF Art of War” yet, and want to know how the bad guys are going to operate when the lights go out, fear not. You can get it immediately with no waiting on KINDLE.
Just click the image below.